Moreover, the elicitation weights for each criterion previously selected were framed in an innovative way, under a different perspective, either customers, municipalities or concessionaires. 194/2009, which determines the regulatory framework in the Portuguese water sector and its potential criteria. To cope with imperfect knowledge, we have built the link between the objectives from Law no. Although the decision-making process has been supporting a different prescriptive approach, there is no neutral decision, which can reflect on the (in)efficiency of the government's action. This paper explores use of the Delphi technique on regulatory impact assessment (RIA) in order to select criteria as well as to analyze the non-neutrality of stakeholders in the Portuguese case study.
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